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Date: 3 December 2015
Doors open: 18:00
Start time: 18:20
End time: 21:00
Where: London
Venue: Credit Suisse
20 Columbus Courtyard
London E14 4DA
(see additional map below)
Members: FREE
Non-members: FREE

We are pleased to announce a joint event between IIBA UK London Branch and Credit Suisse on Thursday 3rd December at 18:00 in 20 Columbus Courtyard, Canary Wharf. We are expecting a lot of interest in this event, so do book early to secure your place. There is strictly no admittance without a confirmed booking.

Talk 1: Evolution of User Centred Design at Credit Suisse

In 2011 Credit Suisse hosted an IIBA event where we explored where UX techniques could be adopted by Business Analysts and what challenges we were being faced with. Since then there has been significant focus around leveraging User Centred Design Techniques broadly - not as a differentiator but an expected part of solution design. As part of our career development, training and certification program we have leveraged BABOK with great success - how do we now factor UX techniques as part of this?

We will share details of our journey in establishing this cohesive approach and our initial curriculum that Business Analysts can leverage to create impactful client experiences.

Jake Markham is a Director in the Client Technology group at Credit Suisse, working across a number of external and internal programs. The Business Analysis & Design Group have built a reputation for their User-Centred Approach to requirements definition and consultative Software Development, through engagement with the stakeholders and iterative prototyping and design. Jake has been involved in Business Analysis and User Centred Design for over 20 years working at Barclays, ING Barings and Credit Suisse.

Talk 2: Bringing projects to life through rapid prototyping

Design and build projects are often difficult to kick-off, especially when you're struggling to convey your ideas and understand the solutions being suggested. This can lead to delays, confusion and potential rework. Rapid prototyping provides a quick and visual solution to identifying, documenting and validating project requirements in an interactive way

In this session Jamie will take you through examples of rapid prototypes and show you how this approach can bring your projects to life and reduce development time, costs and help to maintain your relationship with your clients.

Jamie Clouting is a Principal Business Analyst at, with a focus on user experience and data analytics. A keen BA blogger and volunteer for the IIBA North Branch, he works with the BA practice to share best practice and mentor BAs. Follow Jamie on Twitter @jamieclouting.

Panel Q&A

To follow the talks we will have a panel Q&A, taking questions from the audience. The panel will comprise Jake Markham, Cathryn Graham, Jamie Clouting, Nick de Voil & Vassilis Stavridis.


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