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Senior Business Analyst, Department for Work and Pensions

Location: London, Manchester, Newcastle, Sheffield
Salary: Up to £48,694 (National) - Up to £50,476 (London) + Digital Allowance for exceptional candidates
Closing date: 30 November 2017

About DWP

DWP Digital offers uniquely challenging and fulfilling career opportunities for people interested in making a genuine difference to society.

We are the UK’s biggest government department: few other organisations globally provide the same opportunity to apply next-generation digital technology on a massive scale to issues which touch the lives of so many. We support 20 million people every day to help them to find work and save for their future. We provide financial assistance worth over £180 billion each year to ensure that the most vulnerable in society are protected. With 800 locations and 85,000 colleagues, we are bigger than most retail operations.

Our strategy in DWP Digital is to deliver often, iteratively and repeatedly. We combine design-thinking and technology to transform user experiences. If you work for us, you will have a once-in-a-generation opportunity to be part of something big and unique. For decades, we have delivered the largest platforms across industries and continents. We are now committed to developing transformative products and services which improve millions of people’s interaction with government.

About the Role

As a Senior Business Analyst at DWP you will undertake work that makes a difference to people’s lives. You’ll be recognised and valued for your contribution.

Core responsibilities:

  • Building strong working relationships with stakeholders, analysis of stakeholder objectives and the underlying issues arising from investigations into business requirements
  • Capture user needs, mainly through interviews and workshops (but also through techniques such as surveys and document analysis etc. determining the right tool to use for the situation.) to create high level business process descriptions / diagrams, and epics and stories in an Agile backlog
  • Support and advise the product owner in agreeing the right mix of features/stories for each sprint, including functional and non-functional requirements
  • Elaborate stories and define acceptance criteria as part of a Behavior Driven Development (BDD) and/or Test Driven Development (TDD) approach to software delivery
  • Support and advise the product owner in communicating the benefits of outcomes to gain acceptance/approval
  • Identify business improvements in information systems and procedures e.g. predict user and financial benefits and how channel shift will be measured

Successful Business Analyst candidates will have the following essential skills and experience:

  • Understands the Project Lifecycle, Project Definition, scoping principles, the roles of different stakeholders in this environment and the importance of the BA role at each stage; understands the roles and responsibilities of a Business Analyst in supporting delivery of requirements from both a technical and business perspective
  • Has experience of building a long-term strategic relationships with senior stakeholders. Acts as a single point of contact and facilitates access to colleagues and subject matter experts. Negotiates at senior level on technical and commercial issues and influences the development and enhancement of services, products and systems

Desirable skills and experience:

  • BCS International Diploma in Business Analysis – four modules: Business Analysis Practice and Requirements Engineering and one knowledge based specialism and one practitioner specialism
  • Previous experience of working in an Agile Project Environment using analysis techniques and an understanding of different approaches e.g. Scrum, XP, DSDM is highly desirable
  • Can construct complex process and data models using mapping standards and software (BPM, Visio) for significant change programmes and across multiple business functions. Obtains input from and communicates modelling results to senior managers for agreement


National base salary: Up to £48,694
London base salary: Up to £50,476

Where the maximum salary is offered an additional allowance may be payable based upon assessment of capability / skills. In all cases the allowance is non-pensionable. The requirement to continue paying the allowance and the amount payable is subject to review at least annually.


In addition to salary there is a competitive work place defined benefit pension, a generous annual leave allowance and flexible working arrangements. Flexible starting pay may apply depending on skills and experience.

Apply and further information

For more information on how to apply, and to receive the full job specification, contact the Talent Sourcing Manager, Chris Huston, at chris.huston@dwp.gsi.gov.uk.

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