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Business Process Analyst, Dublin City University

Location: Dublin, Ireland
Salary: €49,316- €66,690 (DCU Senior Administrative Officer II)

Role Overview

Working as part of the SIS Programme Team and reporting to the Design & Configuration Lead or nominee, the Business Process Analyst will have general responsibilities to support the programme delivery and specific responsibilities relating to activities covered by the Business Design & Configuration Delivery Stream which is responsible for the functional design and configuration of the new SIS.


Application forms are available from the DCU Current Vacancies website at Vacancies - Current Vacancies - External Applicants | Dublin City University

Applications must be submitted by e-mail to hr.applications@dcu.ie

Duties and Responsibilities:

  • Assume responsibility for the updating and documenting of business requirements, functional design, their review & approval and also the review/approval of technical specifications in conjunction with relevant members of programme team and stakeholders throughout the programme delivery lifecycle;
  • Facilitate workshops, working groups and design activities during all phases of the SIS Implementation;
  • Document and modelling of “As Is” and “To Be” processes with stakeholders, adhering to a best practice approach with a focus on identifying issues and opportunities for improvement;
  • Apply knowledge and skills of process mapping and business process re-engineering to map comprehensively at all levels the agreed outcome of process review workshops;
  • Document and prepare full procedures and present new process documents (maps & procedures) to relevant fora for review and sign-off;
  • Ensure that mechanisms and procedures are in place to manage the versioning, updating and archiving of documents relating to the processes and associated procedures in keeping with best practice standards;
  • Provide assistance to the testing function and provide feedback on the effectiveness of re-designed processes following testing;
  • Possess or acquire expert knowledge of SIS business solutions and processes with an awareness of the relationships with the University’s enterprise architecture;
  • Act as a subject matter expert, transfer knowledge to others and provide advice to relevant stakeholders on the business solution;
  • Liaise closely with DCU colleagues, third parties and vendors associated with the SIS programme, as well as with all relevant programme stakeholders across multiple levels in DCU;
  • Assist programme and project planning, mobilisation and execution across multiple phases;
  • Proactively identify risk areas, work with stakeholders to develop appropriate solutions/mitigating responses and escalate where appropriate;
  • Keep informed of business, technical and industry developments, evolving practices and trends in relation to Student Information Systems;
  • Play an active role in representing the Programme and/or University in relevant internal and external fora;
  • Any other duties that may be assigned from time to time by the Programme Management, or nominee.


Candidate Requirements


  • Possess a primary degree, preferably in Information Technology, Computer Science or other relevant field;
  • Have a minimum of 5 years’ relevant experience as a Business Analyst;
  • The ability to work independently, to exercise influence and judgement, and to challenge positively while working effectively with a variety of stakeholders at multiple levels is essential;
  • Proven workshop facilitation skills;
  • A proven track record working on large projects preferably in the Higher Education Sector;
  • Strong Business Analysis skills with an ability to apply best practice within this area;
  • A high level of critical thinking and problem-solving skills;
  • Excellent relationship management and communications skills (written and oral);
  • Excellent stakeholder management skills;
  • Self-motivated with demonstrated skills in a project role;
  • Be a strong team player, with ability to work under pressure to deadline;


  • Previous experience working in a similar role in the Higher Education Sector.


Mandatory Training

The post holder will be required to undertake the following mandatory compliance training: GDPR and Compliance.  Other training may need to be undertaken.

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