Key activities and responsibilities

• Undertake business analysis activities across all phases of the project lifecycle according to the business analysis lifecycle, ensuring compliance with CEB policies on information security and regulatory compliance
• Work directly with the Business Users and Client Representatives, as well as IT, Implementation, Testing and Training to ensure that the solutions that are developed are fit for purpose
• Review project documentation in collaboration with interfacing project teams (Implementation, IT, Testing and Training)
• Support the Project Manager through the efficient delivery of the business analysis deliverables agreed and baselined during Initiation.
• Troubleshoot and resolve project queries and issues
• Support other Business Analysts

• Establish, validate and document Business Requirements with the Client Representatives and the Business Users
• Undertake document walkthroughs with all interfacing departments and project stakeholders (including IT, Implementation, Testing and Training)
• Document a Traceability Matrix in collaboration with Implementation, IT, Testing & Training
• Ensure solution designs satisfy the business requirements
• Testing documentation in collaboration with the Test Team to ensure alignment with the business requirements and proposed solution
• Review Implementation specifications in collaboration with the Implementation teams to ensure alignment with the business requirements
• Review Training materials in collaboration with the Training team to ensure alignment with the business requirements, business process and proposed solution
• Support Client Representatives, Business Users and Testers through UAT
• Undertake floorwalking during go live where required
• Participate in project meetings and project status calls
• Liaise with clients, third parties and Capita departments
• Promote buy-in for go live by supporting planning, communications and internal and external training when required

Key performance indicators

• Successful delivery of own Business Analysis project deliverables
• Receive positive feedback from stakeholders
• Adherence to the agreed Business Analysis processes / documentation
• Adherence to the Business Analysis Standards and Quality standards

Person specification

• Isn’t this covered in the key activities and responsibilities + tech capabilities?

Behavioural competencies

Open – we are honest and transparent and always act with integrity

• We treat our customers fairly
• We are approachable
• We embrace diversity and respect our colleagues
• We share challenges and solve issues together

Ingenious – we think smartly, are resourceful and innovative

• We have the courage to think and do things differently
• We are not afraid to ask questions
• We look for new and innovative solutions

Collaborative – we take ownership but also draw on the benefits of teamwork and partnering 

• We respect, support and benefit from shared views and ideas
• We share challenges working in partnership to solve them
• We combine the talent and skills of our businesses for the best results

Effective – we deliver what we promise and believe great service can always be better

• We are energetic and pragmatic
• We strive to do the best we can
• We have a can-do mentality and approach to delivery

 
5C’s

• Customer first – put yourself in their shoes and deliver what they need
• Create solutions – take accountability to solve the problem
• Change – be prepared to change the way we do things and how we work – customers are changing and so must we!
• Collaborate and communicate – work together and talk to each other whether customers, colleagues, suppliers or strangers!
• Challenge the norm – ask why? How can we do things better/differently?

Technical competencies

Competency

Level

Software Solutions:

• Experience of working as a Business Analyst either within or with an IT department on projects that contain systems as part of the solution

• Essential

Web Knowledge/Experience:

• Experience of working as a Business Analyst on new and existing web applications

• Essential

Process Development and Process Management:

• Experience of documenting an end-to-end process, including interfacing upstream and downstream processes. Ability to document and communicate process interdependencies, risks and issues. Experienced in As is, To Be and Gap Analysis

• Essential

High Level & Detailed Analysis

• Experience of undertaking high level and detailed analysis in order to produce Business Requirement Specifications (BRS) and Requirements Catalogues suitable for a business audience, as well as being suitable for IT, Testing & Training

• Essential

Functional Specification

• Experience of producing a Functional Specification in collaboration with a Designer or Developer.

• Essential

Traceability Matrix

• Experience of translating the Requirements Catalogue into a Traceability Matrix in conjunction with IT, Testing and Training

• Essential

Collaborating with Testing & Training

• Experience of working in collaboration with Testing and Training throughout the project lifecycle, with particular experience of inter-related deliverables

• Essential

UAT Support

• Experience of working with Testing and the Client/Customer to support the UAT process

• Essential

Handling Sensitive Client Data

• Experience of handling sensitive client data, including being able to explain DPA and its role in this sector. Understand CEB and Capita Group Standards for data management

• Essential

Project Management

• End to end experience of the project lifecycle – able to describe the key phases of projects from initiation to closure and can provide examples of active participation in the Business Analysis deliverables in all of these phases

• Essential

Stakeholder Management

• Experience of effectively communicating with all stakeholders within a project from Initiation through to Closure

• Essential

MS Visio:

• Confident with the conventions for swim lane, use case and class diagrams
• Explain the use of objects and connectors
• Apply hyperlinks between objects on diagrams

• Articulate a process through a Visio diagram

• Essential

MS Excel:

• Describe the difference between the following chart types and their application: column, stacked column, line, pie, doughnut
• Demonstrate the ability to use filters, sorting, pivot tables (rows, columns, grouping, filters and totalling), lookups, control totals, IF and nested IF statements and formatting of cells to specific guidelines
• Can manipulate data with exceptional data accuracy

• Essential

MS Word:

• Understands how to use corporate standards and templates, including styles
• Understands how to layout tables and other objects, including how to wrap text around these
• Can use headers and footers
• Can use document review and change tracking
• Can merge data and embed documents and other objects
• Understands the use of document properties and metadata to ‘anonymise’ documents

• Essential

Pensions and/or Employee Benefits Administration

• Understand the Pensions industry and has experience of working within the pensions industry. 
• Alternatively, experience of working within a regulated environment

• Desirable

Hartlink Knowledge/Experience

• Familiar with the Hartlink system.
• Understand the relationships between members, benefits, providers, schemes, funds and investments

• Desirable

Orbit/Hartlink Online Portal (HOP)

• Knowledge/Experience
• Familiar with Orbit and/or Hartlink Online Portal (HOP).

• Desirable

Business Cases

• Experience of producing and reviewing Business Cases in collaboration with the Sponsor, Finance and the Project Manager.
• Able to perform and understand cost benefit analysis, investments appraisals, cash flows, nett present value, impact and risk analyses and benefits realisation

• Desirable