Date: 7 Nov 2023

As a Business Analyst, have you been assigned to an IT project where the focus is on delivering the technical solution and ‘passing it over the fence’ for the business to run with?

It is a familiar story that often results your end users not really reaping the true value of the change.

Delivering successful change, where your end users feel true value, is often underpinned by investing time in defining ‘how’ the change will operate – the target operating model - and more importantly, implementing the operating model.

In this session Caroline Beasley will share her experiences of her most recent use case for a global bank.


You will learn in the session:

  • What a target operating model is
  • Approach to defining a target operating model
  • Why a Business Analyst is perfectly skilled for the job
  • What challenges you may face
  • Turning a target operating model on paper into a reality


Caroline Beasley is a Senior Consultant (Business Analyst team lead) at Holley Holland and is an enthusiastic and collaborative Change professional, with two decades of business analysis, transformation and change experience under her belt.

She has extensive experience working across regulated organisations, working to understand their business drivers and requirements and has been key in delivering their desired business change, supported by technology across numerous domains.

Over the course of her career Caroline has worked as a traditional project-assigned business analyst, where she has been responsible for work such as problem analysis, requirements management and acceptance definition, in addition to supporting other Change areas, including user adoption, business readiness and operating model design and implementation.



Holley Holland is a practitioner-led global transformation consultancy that offers a number of specialised services through their Data & Analytics, Digital, Technology & Innovation & Risk and Regulatory practices. Holley Holland expertly resolves business and technical challenges for financial services institutions around the world, with each engagement led by industry experts who have real-life business experience.



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