| Date: | 9 July 2015 |
| Where: | London |
| Venue: | BBC Broadcasting House Portland Place London W1A 1AA |
A joint event between IIBA UK London Branch and BBC Academy.
Introduction - the impact of digital
Nic Newman is a journalist and digital strategist who played a key role in shaping the BBC's internet services over more than a decade.
He was a founding member of the BBC News Website, leading international coverage as World Editor (1997-2001). As Head of Product Development for BBC News he helped introduce innovations such as blogs, podcasting and on-demand video. Most recently he led digital teams, developing websites, mobile and interactive TV applications for News, Sport, Weather and Local. He has played an important part in the development of social media strategies and guidelines for the wider BBC.
The video recording of this webinar is available to members only. Please sign in and, if you're not a member yet, join IIBA UK to access it.
Digital transformation - making it work for the customer in an Omni-channel world
The aim of this short presentation is to outline some the challenges organisations typically face in keeping up with the rapidly evolving expectations of the customer whilst delivering on commercial priorities. With the aid of some of Transform's research in this area, an illustrative framework derived from that framework, and with reference to some case studies I will aim to show the need to balance key areas of the digital ecosystem: Strategy | Culture | Technology | Customers | Channels.
Bill James is Chairman of Transform UK, leaders in customer centred change, a business he and his partners built before being acquired by Engine, the UK's largest independent marketing and communications group. Transform clients include some of the biggest brands in the UK and leading government departments/agencies. Bill is also Chairman of Triathlon England and Independent Director of British Triathlon Federation, playing his part in steering one of the most respected NGB's in the UK. Bill's career has included exec roles creating and building digital businesses in BT, Thomas Cook and Kingfisher.
The video recording of this webinar is available to members only. Please sign in and, if you're not a member yet, join IIBA UK to access it.
BBC Radio and Music: Informing Strategy and Design through Feedback Analysis
How an analysis of all user contacts and feedback can contribute towards a more robust product roadmap. The general approach will be explained and backed up with examples of how this has been achieved within Radio and Music.
Patrick Walsh came into the BBC from automotive quality management and has found some of the tools and techniques useful especially in his role as BA to Radio and Music. He has been working as a BA for over a year and his role is to ensure that users are front and centre when it comes to thinking about product improvements. Before that he worked as an Information Architect for 6 years within the BBC on projects such as iSite, Homepage, Semantic Web and Gateway.
The video recording of this webinar is available to members only. Please sign in and, if you're not a member yet, join IIBA UK to access it.
Design in the era of exponential technologies
With the proliferation of exponential technologies and the exhilarating pace of change, the demands on speed and efficiency of the Design and Business Analysis disciplines are becoming even more pressured. Yet, project outcomes are more complex and solutions need to scale up faster than ever. Olivier will share his perspective and experience in applying the ethos of User Centred Design and Lean Start up to Digital Projects and will explore new solutions to Experience Design in this new era.
Olivier Binse founded and runs the Deloitte Digital Design Practice in the UK. He has been working in the internet and mobile industries since 1998 and specialises in Strategy and Product Development. He advises clients at Executive Board level on Digital Transformation, and his recent experience has been centred on web and mobile strategy, product innovation and design across the Private Sector. He served as Product Director for internet connected TV venture YouView and as Head of Strategy at O2 for 5 years.
The video recording of this webinar is available to members only. Please sign in and, if you're not a member yet, join IIBA UK to access it.