Date: 27 Apr 2017
Where: Wokingham

IIBA UK were delighted to welcome Graham Newton to our April event kindly hosted by National Grid. The event included a very interesting guided viewing gallery tour of one of National Grid's electricity control centres, adding depth to the talk.

Talk description

Dealing with chaos is business as usual for a Business Analyst, as we manage and implement change projects and initiatives. However, often the fear and chaos of a particular problem prevent us realising the possible, and needed, outcomes and benefits.

With lots of examples from Graham’s background in engineering and current IS projects at National Grid, this presentation provided some fresh perspectives and ideas on using BA tools and techniques in a chaotic environment, specifically:

  • Levels of problem magnification and abstraction
  • Selecting the right problem detectors and tools
  • Dealing with and managing stakeholders

In this presentation Graham explained how to find order in both literal and figurative plane wrecks, build your own electricity network, and left attendees equipped with more confidence that we need not fear the chaos that so often surrounds the work of a Business Analyst


Graham Newton is a Lead Business Analyst at National Grid, currently working on a large upgrade of a critical national infrastructure system. He joined both the company and the profession 3 years ago, previously working as a nuclear metallurgist. He is also an Educational Ambassador for National Grid, working to promote STEM subjects and the IT profession among local schools. In November 2016 he was awarded the BCS young IT professional of the year



Viewing Gallery tour of the National Electricity Control Centre

As part of this event we provided a guided viewing gallery tour of one of National Grid’s electricity control centres, used to manage and control Great Britain’s Electricity Transmission network. The tour explained how the company uses IT systems to operate the system, the daily challenges of the electricity market and industry, including the processes used to ensure the lights stay on.



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