Date: 14 Nov 2018
Where: Leeds

Seven Process Tools for Business Analysts

Business process analysis and design should be a core competency for all business analysts and architects. It is a key component of the BABOK V3 required for BA certification. In this session Roger Burlton, a pioneer in process management and the Author of the Business Process Manifesto, introduces seven key techniques that will help BAs, Business Architects and Process Professionals to become better at what you do and to make it easier for your clients to understand what’s going on and participate easily. We guarantee that you will want to and will be able to use these over and over again. 

During this workshop, you will have the opportunity to apply these techniques using a simple case study:

  • Stakeholder Exchanges, Expectations and Experiences
  • Concept / Information Maps
  • The Process IGOE Model
  • Decision Structures
  • Multiple Dimensions of Measurement
  • Culture and Behavior Design 
  • The Burlton Hexagon for Capability Assessment



Roger Burlton is the president of Process Renewal Consulting Group Inc. He is also co-founder of BPTrends Associates; the services firm of the world-leading knowledge portal. He started the pioneering Process Renewal Group (PRG) in 1993 and was at the forefront of process-centric ways of running businesses. He is regarded globally as a thought leader and dynamic practitioner who brings reason, clarity, and practicality to complex business architecture and business change. Roger's insights can be found in his acclaimed book: Business Process Management: Profiting from Process, the Business Process Manifesto, the Handbook on Business Process Management and numerous other publications including his articles featured on Roger chairs several of the largest and most influential BPM conferences in the world and is a sought after speaker dealing with the tough issues of business change in a thought provoking and entertaining manner.


A sketchnote by Louisa Dent of Yorkshire Water:


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