Date: 23 Oct 2018
Where: Edinburgh

Stakeholder skills for drug busts - reflections on dealing with difficult people in dangerous situations

Have you ever had to spring a ‘surprise’ on a stakeholder and you are not entirely sure what their response is going to be? How do you catch someone off guard and still maintain the best chances for a successful outcome? Insights from a former police officer who spent 2 years on a high performing proactive drugs unit. Charlie will take you through the stakeholder lessons learned from the perspective of executing a drugs warrant and cover essential skills on de-escalation in highly charged environments that make the board room battles look like child’s play.

This presentation will provide you with fresh perspectives on helping you to think through stakeholder engagements and challenge you to apply the following principles:

•     All about the game plan

•     Woosah works

    Use of force and tactical communications


Charlie Payne is a Principal Business Analyst at National Grid, currently working across a portfolio of IT projects for the System Operator (who keep the UK lights on 24/7). He spent 6 years as a police officer with Thames Valley Police, but had a career change in 2012 when venturing into Business Analysis via a process improvement role. Little did he know at the time that the front-line policing work he was passionate about would provide such valuable insight for effective BA stakeholder engagement.


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