Date: 19 Mar 2020
Where: London


Due to issues relating to Coronavirus this event is cancelled - we hope to hold it later in the year. Non-members who have paid to this event will be automatically refunded to their account.


18:00 :Doors open
18:30 :Welcome  
18:40 :Seven Process Tools for Business Analysts Workshop by Roger Burlton
20:20: IIBA Announcements 
20:30 :Close

Business process analysis and design should be a core competency for all business analysts and business architects. It is a key component of the BABOK V3 required for BA certification. In this session Roger Burlton, a pioneer in process management and the author of the Business Process Manifesto, will introduce seven key techniques that will be a little different and will help BAs, Business Architects and Process Professionals to become better at what you do and make it easier for your internal and external clients to understand what’s going on and participate easily. We guarantee that you will want to and will be able to use these over and over again. During this workshop, you will have the opportunity to apply these techniques using a simple case study.

  • Stakeholder Exchanges, Expectations and Experiences
  • Concept / Information Maps
  • The Process IGOE Model
  • Decision Structures
  • Multiple Dimensions of Measurement
  • Culture and Behavior Design
  • The Burlton Hexagon for Capability Assessment  

Roger T. Burlton P.Eng., CMC is the President of Process Renewal Group. He is the author of the pioneering book ‘Business Process Management: Profiting from Process’ and the ‘Business Process Manifesto’, now available in 14 languages. His Business Architecture column in is available to over twenty thousand readers. Recently he developed the Business Agility Manifesto in collaboration with John Zachman and Ron Ross. Roger developed and delivered the first Business Process and Business Architecture management education in the world in 1991, certified today by universities in North America, Europe, Australia and South America. He is recognized as a pragmatic world leader in transforming companies from traditional hierarchical organizations to process managed ones based on a value delivery model supported by Business Architecture practices. He has led numerous initiatives to implement new business models, governance frameworks and process management capabilities for global corporations and government agencies. He continues to chair the most prominent business architecture and process conferences around the world which he has done on over fifty occasions.

Roger Burlton will also be presenting the following public courses for IRM UK:

Digital Process Analysis and Design: Optimizing the Customer Experience through Digital Innovation, 19-20 March 2020, London

Business Architecture Best Practices: Practical Methods to Enable Business Change, 23-25 March 2020, London

IIBA UK members are eligible to a 10 per cent discount.  Quote IIBAUK10






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