Date: 23 Feb 2021

With 61,000 people delivering services to millions of customers, Capita believes its own businesses need to embrace automation to maintain their competitiveness, retain customers and secure new ones. Based on our Chief Executive's expectation that every Capita business will have at least one automation project implemented, we had embarked on what we believe to be the world’s most ambitious automation project.

In this session we will look at how the role of a Business Analyst is central to Capita’s ambitious automation plans.

Learn about how an Automation Project starts, how we progress and how we deliver. See how Business Analysis methodologies of LEAN fit in and how we get the most from each opportunity.


Mani Basra has over 7 years’ experience providing professional Business Analysis services to multiple industry sectors including Financial, Broadcasting, Government, Insurance, Health, Telecommunications, Utilities and Technology. 
Mani has delivered on many large-scale Projects including Digital, Software, Technology, Continuous Improvement, Audit, Governance and Regulation. More recently Mani has been working on the “worlds most ambitious Automation Project” incorporating a wide range of Automation Technologies and delivering Intelligent Automation solutions to multiple clients.


Aimee Thompson has 6 years’ experience as a Business Analyst, delivering on a wide range of Legal, Regulatory and mandatory, transformation and simplification, remediation Programmes predominantly within the Commercial Finance industry. In the past 12months Aimee has moved into the automation practice at Capita, designing and delivering projects using a range of automation tools such as RPA, speech to text, text analytics across a number of different business units. Outside of her Business Analysis Role, Aimee has proven record of training and mentoring Junior Business Analyst’s and coaching where needed to prepare them for the next step into and up in their career.




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