Date: 29 Apr 2021

Design thinking is a mindset, toolkit and skillset that enables even non-designers to drive innovation in their team and wider organization. More and more, business leaders nowadays are recognising that empathy, creativity, cross-functional collaboration and rapid prototyping are essential business skills to drive internal innovation to meet complex business challenges successfully. In this discussion, Capco’s Amir Dotan and Sarah O’Callaghan will share how business analysts can improve their innovation skills using a human-centred design methodology that encourages problem-solvers to accept uncertainty, be creative, empathetic, imaginative and validate ideas early and frequently with end-users using rough prototypes. This approach and mindset often represents a considerable cultural shift in how an organization operates and typically approaches change management so it’s not as simple as it sounds!


Amir is a Principal Design Consultant at Capco in London. Amir has over 10 years of experience in financial services, where he specialises in user experience and design-driven innovation in world-leading investment banks. Recent projects include designing applications in Operations and upskilling clients in innovation using design thinking techniques.


Sarah is a Principal Consultant at Capco and has over 7 years of experience in the financial services. She is part of both Capco’s Digital UK leadership and Scotland leadership teams, and is passionate about new ways of working and understanding its implications on the future of work and senior decision-making.  Sarah works across all domains with a focus on large-scale digital transformation and digital strategy projects. 



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