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Business Analyst, Department for Work and Pensions

Location: Blackpool, Leeds, London, Manchester, Newcastle, Sheffield
Salary: Up to £38,700 (National) - Up to £38,843 (London) + Digital Allowance for exceptional candidates
Closing date: 30 November 2017

About DWP

DWP Digital offers uniquely challenging and fulfilling career opportunities for people interested in making a genuine difference to society.

We are the UK’s biggest government department: few other organisations globally provide the same opportunity to apply next-generation digital technology on a massive scale to issues which touch the lives of so many. We support 20 million people every day to help them to find work and save for their future. We provide financial assistance worth over £180 billion each year to ensure that the most vulnerable in society are protected. With 800 locations and 85,000 colleagues, we are bigger than most retail operations.

Our strategy in DWP Digital is to deliver often, iteratively and repeatedly. We combine design-thinking and technology to transform user experiences. If you work for us, you will have a once-in-a-generation opportunity to be part of something big and unique. For decades, we have delivered the largest platforms across industries and continents. We are now committed to developing transformative products and services which improve millions of people’s interaction with government.

About the Role

As a business analyst at DWP you will lead small to medium projects and support larger and more complex projects. You will manage stakeholder relationships, and advance the business analysis community through sharing of best practice and mentoring others. You will be proactive in your own development to work towards practitioner level.

You will have the following essential skills and experience:

  • Excellent stakeholder management skills and experience of negotiating with stakeholders at senior levels
  • Understanding of Project Lifecycle, Project Definition, scoping principles, the roles of different stakeholders in this environment and the importance of the Business Analyst role at each stage
  • Can elicit requirements using a range of elicitation techniques including stakeholder interviews, workshops, use cases and document analysis in order to understand current processes and gather new requirements. Can Identify both functional and non-functional requirements, elicit, document and prioritise high level and detailed requirements
  • Investigates operational requirements, problems, and opportunities, seeking effective business solutions. Is responsible for the analysis of stakeholder objectives and works iteratively with stakeholder to identify potential benefits and available options and develop business cases
  • Produce quality requirements documents under supervision and direction of Senior BA; can construct basic process models, interpret and construct basic data models. Has awareness and basic understanding of Business Process Improvements and its benefits


National Vacancies: Up to £38,700
London Vacancies: Up to £38,843

* Where the maximum salary is offered an additional allowance may be payable based upon assessment of capability / skills. In all cases the allowance is non-pensionable. The requirement to continue paying the allowance and the amount payable is subject to review at least annually.


In addition to salary there is a competitive work place defined benefit pension, a generous annual leave allowance and flexible working arrangements. Flexible starting pay may apply depending on skills and experience.

Apply and further information

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