| Date: | 14 Oct 2015 |
| Where: | Fareham |
Innovation, Technology and the Digital Age - How will it impact your business?
In his presentation, Steven Zuanella, Chief Digital Officer, Zurich UK gives an introduction to the rapid development of technology and discusses:
Steven Zuanella is Zurich's Chief Digital Officer, with responsibility for Zurich's digital transformation. Steven's role is to put digital at the heart of Zurich's business and stretches from strategy development to sales & marketing effectiveness, new business models and greater efficiency. Together these aim to deliver a consistent, world-class digital experience for Zurich customers.
Steven joined Zurich from Bupa from where he was responsible for their global digital propositions and the creation of a digital centre of excellence to drive best in class customer experiences and business performance. Prior to this, Steven had a number of senior roles at Prudential at Barclays PLC, including interim Online Banking Director for the retail bank, where he oversaw the rapid development of its digital assets and capabilities.
Steven lives in Surrey with his wife and two children and travels frequently to his home town of Florence in Italy. He enjoys travelling, cooking (Italian of course), keeping fit and investing in property.
User Experience - 'Making' it tangible
In their session, Therese Gruneberger and Jason Cooper show how the use of tried and tested design and development approaches can create a user experience which is accessible to all. Remembering it's not always what you do, it's the way that you do it, and how real tangible approaches to UX can be used most effectively to change how we look at service architecture through its life.
Therese Gruneberger is an experienced User Researcher at IPL, who has worked with users of a wide range of background and ages.
Jason Cooper is passionate and enthusiastic about all elements of User Experience and strives to develop systems that meet not only the user needs but the needs of the business. These can be across many sectors including Government (DSF, GDS Guidelines), Defence, Telecommunications and Finance.
Jason relishes the chance to form shared visions, and aims to generate solutions that every member of the team can be proud of, these engagements can be across multiple channels, including desktop, web, tablet and mobile, and also be multiple channel or even omni-channel but all have the same aim of creating a world class User Experience.